Free return shipping for items damaged in shipping or our shipping error
Courtesy return shipping lablels available upon request
100% Satisfaction Guarantee
We are committed to your satisfaction and are proud to offer our 100% satisfaction guarantee. We are more than happy to offer a no-questions-asked return or exchange policy if you are dissatisfied with your purchase for any reason. Order the wrong size or color? No problem, simply return it to us along with your receipt for a prompt, courteous replacement, exchange or refund. All of our products are fully backed with a guarantee protecting you from defects, poor workmanship and damage in shipping. Refer to the Return Policy section below for more details.
We offer a 100% satisfaction guarantee. In addition, each product we offer is backed by the full manufacturer's warranty against defects or faulty workmanship. If you are not satisfied with your purchase, we encourage you to return the item. We will issue a full refund if it is returned new, unopened and returned within 365 days of delivery. We'll even pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item, etc.). Items that meet our returns guidelines will receive a full refund. Items that fall short of our returns guidelines will be subject to a minimum 25% restocking fee. Unlike some retailers, we do not deduct the initial shipping fees from returned items if the original order qualified for free shipping. We will deduct the actual round trip shipping expense for any packages that are refused at time of delivery and returned to us without an RMA.
Should you want to return an item, please contact us via email or telephone to request a Return Authorization number (RMA). This allows us to more efficiently return and process your refund or exchange. Any items returned without an RMA number will be subject to additional handling fees. Package the item securely, preferably in the original shipping container, and return it to us. If the reason for the return is our error, we are more than happy to provide a pre-paid return label. We will issue the refund within 1-3 business days after receipt, allowing time to inspect the item. Refunds for orders older than 90 days will be given in store credit due to refund limitations imposed by credit card companies.
We can provide you with a courtesy pre-paid return FedEx shipping label upon request. We would deduct the cost of the return shipping from the refund if the courtesy shipping label is used. The return shipping fee ranges from $7.95 to $14.95, depending on the size and weight of the package. We find our courtesy return shipping rates are often less than what you might pay at a UPS Store, FedEx Office or through the USPS. Please contact us for details.
Full Refund Criteria
Items that are unused, returned within 365 days from delivery date, and are in the same condition in which they were shipped will qualify for a full refund of the purchase price. The item must include the original packaging, including any and all boxes, protective packing, documentation, and accessories.
Partial Refund Criteria
Partial refunds will be issued for any returned item that has obvious signs of use, any item not returned in the condition it was received or any item that is missing parts/documents/packaging. Damaged, altered, missing, written-on, or taped-on contents or cartons will result in additional restocking fees.
We strive to provide quality customer service and rapid shipping to ensure you receive your order as quickly as possible. We ship within one business day of receiving your order. You are able to cancel your order up until the time it ships. If you would like to cancel your order, please contact us as quickly as possible to ensure we receive the request prior to shipping. You may contact us using the toll-free telephone number listed on our contact page. If for some reason we ship before receiving the cancellation, the order can be returned for a refund under our 100% customer satisfaction guarantee. Please note shipping charges are not refundable.