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Our Promise to You
We strive to provide quality brand named products backed by consistently superior customer service. We realize you have a variety of choices and options for finding just the right item for your cooking needs and kitchen equipment. Our promise to you is really very simple. We provide good old-fashioned personalized customer service and treat you as the valued customer you are. We are committed to processing your order quickly with a goal of shipping more than 95% of orders within one business day. We are proud of our 100% satisfaction guarantee and work hard to reinforce it. We look forward to serving you and providing solutions for your kitchen needs for years to come.
100% Satisfaction Guarantee
We are committed to your satisfaction and are proud to offer our 100% satisfaction guarantee. We are more than happy to offer a no-questions-asked return or exchange policy if you are dissatisfied with your purchase for any reason. Order the wrong size or color? No problem, simply return it to us along with your receipt for a prompt, courteous replacement, exchange or refund. All of our products are fully backed with a guarantee protecting you from defects, poor workmanship and damage in shipping. Refer to the Return Policy section below for more details.
Estimated Shipping Time
Shipping
We emphasize fast shipping at reasonable prices and are more than happy to offer FREE SHIPPING on most US orders of more than $99.00 to physical addresses within the contiguous 48 states. We generally ship your order within one business. We ship most orders via FedEx Ground Delivery or US Postal Service, depending on destination. Our Free Shipping offer is subject to end at any time and excludes selected items in our Furnishings category such as kitchen carts, butcher blocks, bakers racks, etc. Shipping and Handling for items that do not qualify for Free Shipping are noted in the relevant item descriptions.
Shipping Fees
Total Order Amount Shipping Fees 0 to 24.99 5.95 25 to 49.99 6.95 50 to 98.99 7.95 99.00 & Up FREE Returns
We offer a 100% satisfaction guarantee. In addition, each product we offer is backed by the full manufacturer's warranty against defects or faulty workmanship. If you are not satisfied with your purchase, we encourage you return to the item. We will issue a full refund if it is returned new, unopened and returned within 365 days of delivery. We'll even pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item, etc.). Items that meet our returns guidelines will receive a full refund. Items that fall short of our returns guidelines will be subject to a minimum 25% restocking fee.
Full Refund Criteria - Items that are unused, returned within 30 days from delivery date, and are in the same condition in which they were shipped will qualify for a full refund of the purchase price. The item must include the original packaging, including any and all boxes, protective packing, documentation, and accessories.
Partial Refund Criteria - Partial refunds will be issued for returned any item that has obvious signs of use, any item not returned in the condition it was received, any item that is missing parts/documents/packaging or any item returned more than 30 days after delivery. Damaged, altered, missing, written-on, or taped-on contents or cartons will result in additional restocking fees.
Procedure - Should you want to return an item, please contact us via email or telephone to request a Return Authorization number (RMA). Any items returned without an RMA number will be subject to additional handling fees. Package the item securely, preferably in the original shipping container, and return to us. If the reason for the return is our error, we will issue a pre-paid return label. We will issue the refund within 1-3 business days after receipt, allowing time to inspect the item.
Cancellations
We strive to provide quality customer service and rapid shipping to ensure you receive your order as quickly as possible. We ship within one business day of receiving your order. You are able to cancel your order up until the time it ships. If you would like to cancel your order, please contact us as quickly as possible to ensure we receive the request prior to shipping. You may contact us using the toll-free telephone number listed on our contact page. If for some reason we ship before receiving the cancellation, the order can be returned for a refund under our 100% customer satisfaction guarantee. Please note shipping charges are not refundable.
Sales Tax
We are required to collect sales tax on any order shipped to addresses within Colorado.
Your Privacy
We respect your right to privacy. Chefscornerstore.com recognizes that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We respect that trust and believe the information you choose to share should only be used to help us provide you with better service and products. We have a clear policy to respect and preserve that trust and protect your personal information.
In general, when you visit our web site and access information you remain anonymous. We collect personal information for ordering, payment, shipping and feedback.
When ordering a product from Chefscornerstore.com, we obviously require crucial shipping information, such as your name, street address, email address, and telephone number. We will maintain your privacy and will only use this information to ship you your order. Similarly, we require billing information to process payment, however you may choose whether to submit your billing information (credit card number, etc.) over the Internet. If you opt to submit billing information other than online you may submit credit card information via postal mail, telephone or fax or you may also submit a personal check via postal mail. Please note, these methods may take longer to receive payment as consequently ship your order. Regardless of payment method, we will guard your billing information and will only us it to process your order.
We use third-party web beacons from Yahoo! to analyze our website and determine how we can improve it to better serve you. Rest assured, your privacy is paramount to us and all information remains anonymous. If you would like more information and to better understand your choices, click here.
We always appreciate feedback as well as suggested improvements. If you have a question or concern, we encourage you to submit feedback via our Contact Us page, fax or any other method. Should you share your opinions with us, we will request your name and email address so we may thank you for your comment and clarify any necessary issues. We respect your privacy and will not share the information with third parties or use it for any other purpose without your permission.
